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Cancellation and Refund Policy
At Aceptive Technologies, we strive to provide exceptional services to our valued customers. However, we understand that circumstances may arise where you need to cancel or request a refund for a service you’ve purchased from us. Please review our cancellation and refund policy outlined below:
Cancellation Policy:
Service Cancellation: If you wish to cancel a service you’ve purchased from us, please notify us as soon as possible. You can do so by contacting our customer support team via email or phone provided on our website.
Timely Cancellation: Depending on the type of service, there may be specific deadlines for cancellations. Please refer to your service agreement or contact our customer support team for more information.
Refund Eligibility: Not all services may be eligible for cancellation and refund. Certain services may have specific terms outlined in the service agreement regarding cancellations and refunds.
Refund Policy:
Refund Requests: To request a refund, you must contact our customer support team and provide relevant details regarding your purchase and reason for the refund request.
Refund Eligibility: Refund eligibility will be assessed on a case-by-case basis. Factors such as the type of service, the reason for the refund request, and adherence to our terms and conditions will be considered.
Processing Time: Once your refund request is received, it will be processed within a reasonable timeframe. Please note that processing times may vary depending on the payment method and other factors.
Refund Method: Refunds will be issued using the original payment method used for the purchase. If the original payment method is unavailable, alternative arrangements may be made.
Non-Refundable Services: Please note that certain services may be non-refundable. These services will be clearly marked as such, and their terms regarding cancellations and refunds will be outlined in the service agreement.
Contact Us:
If you have any questions or concerns regarding our cancellation and refund policy, please feel free to contact our customer support team. We’re here to assist you and ensure your satisfaction with our services.